Meta setup troubleshooting

Stuck on a step? Here are the usual fixes.

A step won't turn green

Meta can take a minute to sync a change. Wait, then hit Recheck setup again. Steps like connecting Instagram to your Page often need a second recheck.

"Reconnect Meta" appeared

Your Meta login expired. Click Reconnect and sign in again, your setup and any live campaigns stay intact.

My Instagram won't link

Make sure it's switched to Business or Creator first, then link it to the Page (not the other way around). A personal Instagram can't connect.

I don't see my ad account

It has to live inside your Business Portfolio. Open business.facebook.com/settings → Ad accounts and confirm it's there and active.

Still stuck

Contact support with the step you're on and we'll walk you through it.