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Troubleshooting

My Spotify / Apple Music Isn't Connecting

My Spotify / Apple Music Isn't Connecting

Spotify autofill not finding you: Search your exact artist name as it appears on Spotify. If you have a common name, try adding your genre or city.

Spotify pre-saves not working: This is a Spotify platform limitation, see Article 15 (Connecting Spotify) for the full explanation and what BCKSTG does to make sure fans still get notified on release day.

Apple Music disconnected: Tokens expire roughly every 6 hours. Go to Dashboard → Integrations → Apple Music, disconnect, and reconnect.

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