When things go wrong with your domain
A short reference for the situations that come up around buying and keeping a custom domain through BCKSTG.
Why are TLD prices different
A "TLD" is the bit after the dot. The price comes from the registry that runs that extension. .com is the cheapest because it runs at scale. .music costs more because the registry treats it as a brand-defining identifier. .mx costs more because it is a country-code TLD with its own pricing. We charge what the registry charges us, plus our service fee. The number you see in the dashboard is the number you pay. No set-up fee, no activation fee, no surprise fees at checkout.
Registration failed but my card was charged
It is rare but it happens (the registry was offline, the domain got bought between your search and your payment, the registry rejected the registration). When that happens we automatically refund your card and cancel the renewal subscription. You will see the refund on your card in a few business days.
If you see "FAILED" status on the domain page but no refund yet, message us with the domain name and we'll trace it.
I want a refund after my domain registered
Once a registration succeeds, the cost is paid to the domain registry and we cannot claw it back. We do not offer refunds on successfully registered domains.
What you can do: cancel auto-renew so you are not charged again next year. The domain stays live through the year you already paid for.
I want to move my domain to another registrar
You can. Open Dashboard, Domain, and message us with "transfer out" and the domain name. We provide the authorization code (sometimes called an "auth code" or "EPP code") and unlock the domain at no extra charge. You go to the new registrar, paste the code, pay them, and the transfer happens.
ICANN requires that domains stay at their current registrar for 60 days after registration or transfer before they can be moved. This is not a BCKSTG rule; it is a global rule.
I cancelled auto-renew, what happens
The domain stays live until the end of the year you already paid for. After that date the domain expires and the registry takes it back. There is a grace period (varies by TLD, usually 30 to 45 days) during which you can renew it; after that it gets released and anyone can register it. We do not auto-renew domains you cancelled.
My renewal failed
Your renewal payment was declined by your card issuer. We retry within 24 hours. Update your payment method on the BCKSTG billing page and we will pick the new card up on the next retry. The domain stays live during this window; the registry's grace period covers a few days of late renewal.
If we cannot collect after several retries, the domain enters the registry grace period, then expires. Do not let it sit; update your card.
My WHOIS still shows my old registrar's info, why
If you connected a domain you already own (BYO), the WHOIS is whatever your old registrar lists. We do not change that. WHOIS privacy is a feature of the registrar; you can usually toggle it on at theirs.
If you bought through BCKSTG, the public WHOIS shows BCKSTG's business address via privacy proxy. Your real contact information is never in the public record.