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Live Streaming

Fans Can't See My Stream

Fans Can't See My Stream

If your stream appears as LIVE NOW in the dashboard but viewers cannot see the player on your page, try these troubleshooting steps:

  • Hard refresh the page, Ask viewers to press Ctrl+R or Cmd+R to clear cached data
  • Check the URL, Verify they're visiting your correct handle URL (bckstg.co/yourhandle)
  • Browser compatibility, "BCKSTG Live uses HLS playback, which works in all modern browsers. Very old browsers may not support it."
  • Try a different device, Test the stream on another device to determine if the issue is device-specific

If viewers continue experiencing problems while your dashboard shows LIVE NOW, contact support for assistance.

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