Fans Can't See My Stream
If your stream appears as LIVE NOW in the dashboard but viewers cannot see the player on your page, try these troubleshooting steps:
- Hard refresh the page, Ask viewers to press Ctrl+R or Cmd+R to clear cached data
- Check the URL, Verify they're visiting your correct handle URL (bckstg.co/yourhandle)
- Browser compatibility, "BCKSTG Live uses HLS playback, which works in all modern browsers. Very old browsers may not support it."
- Try a different device, Test the stream on another device to determine if the issue is device-specific
If viewers continue experiencing problems while your dashboard shows LIVE NOW, contact support for assistance.